I received from the upper upper floor of our building a message that I had to go to Antwerpen (belgium) today to solve a problem. a VIP could not access the internet anymore and the people of Belgacom could not do the job.

the 2 people from Belgacom suck big-time
On their paper they wrote: DSL modem okay, DSL line ok, problem maybe network card??

I had to travel 2.5 hours (arrived around 15.00h) to Antwerpen to see that they did not made a tcp/ip connection on IP level to the Alcatel DSL modem. And as there was no DHCP server enabled I had to to it manually.

After I found out how PPPoE needed to work (ENTERNET) The problem was fixed in 5 minutes..

In less than 45 minutes I was back in my car knowing that a the upper upper floor people were happy again..
now driving back to Apeldoorn. Home 19.30 (traffic jam, rain, accidents.. seen it all today).